Shipping & Delivery
Free standard shipping on every order, with full tracking and duties paid.
Shipping cost
Free on all orders
Order handling
2–5 working days
Tracked delivery
Every order
Where we ship
Shipping destinations
We currently ship to the United States, Canada, United Kingdom, European Union and Australia. If your country is not listed, please contact us. Orders may be fulfilled by international partners and warehouses, including locations in Asia.
Delivery estimates
Estimated delivery after dispatch
Orders are prepared within 2–5 working days, then shipped. Transit estimates begin from dispatch.
Destination
Estimated delivery
United States
7–12 business days
Canada
7–12 business days
United Kingdom
7–12 business days
European Union
7–15 business days
Australia
7–15 business days
Free shipping: every order ships free with no minimum purchase. Delivery dates are estimates; remote addresses, holidays, customs checks and carrier delays may add time.
How it works
From order to doorstep
01
Order confirmed
Review your confirmation email and double-check your items and delivery address. If it does not arrive, check your junk or spam folder.
02
Packed & dispatched
We prepare and dispatch your order within 2–5 working days. You’ll receive a shipping notification email with tracking—check your junk or spam folder too.
03
Track your delivery
Follow the tracking link in your shipping email. The first tracking update may take 4–7 days to appear after dispatch.
Good to know
Additional details
● Processing days
Orders are processed Monday to Friday, excluding public holidays. Weekend and holiday orders begin processing the next working day.
● Tracking your order
Follow the link in your shipping email or use our tracking page. Multi-item orders may arrive separately at no extra cost.
● Delivery delays
Customs checks, severe weather, peak periods and courier issues can add time. If your order is outside its estimated window, contact us.
● Lost or missing packages
If tracking shows “Delivered,” confirm your checkout address, check household members, neighbours, mailboxes and safe delivery areas, then contact the carrier. If the carrier confirms it is lost, contact us with your order number.
● Duties & taxes
Paws Circle ships with duties paid to the destinations listed above. If a carrier requests payment, contact us before paying.
● Order changes
Contact us as soon as possible to change or cancel an order. Once an order has been processed or shipped, changes may no longer be possible.
Questions about your order?
We’ll try to respond within 24 hours.
WhatsApp: +61431564110
160 Robinson Road, #14-04, Singapore 068914