Shipping policy
At Paws Circle, we are committed to providing a transparent and reliable shipping experience. Please review the information below to understand how orders are processed and delivered.
Order Handling Time
3–7 business days (Monday to Friday, excluding public holidays)
This is the time required to prepare, pack, and dispatch your order after it is placed.
Estimated Shipping & Delivery Time
7–15 business days (Monday to Friday)
Transit time begins once the order has been shipped and may vary depending on destination, customs clearance, and local courier performance.
Delivery times are estimates and not guaranteed.
Shipping Locations
We currently ship to the following destinations:
- United States
- Canada
- United Kingdom
- European Union
- Australia
Orders are fulfilled through our international fulfillment partners and warehouses, including locations in Asia.
Shipping Fees
Free Standard Shipping on all orders
No minimum purchase is required.
Order Confirmation & Tracking
After placing your order, you will receive an order confirmation email.
Once your order has been shipped, a shipping confirmation email with tracking information will be sent.
Tracking updates may take up to 4-7 days to appear after dispatch.
In some cases, orders containing multiple items may be shipped separately at no additional cost.
Delays
While we strive to meet the estimated delivery timelines, delays may occur due to:
- Customs inspections
- Weather conditions
- Peak shipping periods
- Courier or logistical issues
If your order has not arrived within the estimated timeframe, please contact our support team and we will assist you.
Lost or Missing Packages
If your tracking shows “Delivered” but you have not received your package, please:
- Confirm the shipping address provided at checkout
- Check with household members or neighbors
- Inspect mailboxes or secure delivery areas
- Contact the carrier using your tracking number
If the shipment is officially confirmed as lost, please contact us with your order number so we can assist you further.
Customs, Duties & Taxes
Paws Circle ships orders with duties paid.
This means customers do not need to pay additional customs duties or import taxes upon delivery for the shipping destinations we currently serve.
If you receive an unexpected customs or duty request from a carrier, please contact us at support@pawscircle.com before making payment so our team can assist.
Order Changes & Cancellations
If you need to modify or cancel your order, please contact us as soon as possible at support@pawscircle.com.
Once an order has been processed or shipped, changes or cancellations may no longer be possible.
Contact Us
Email: support@pawscircle.com
Phone: +61431564110
Address: 160 Robinson Road, #14-04, Singapore 068914