FAQs

Paws Circle currently ships to the United States, Canada, the European Union, the United Kingdom, and Australia. Shipping availability and delivery times may vary depending on your destination.

Orders require 3-7 business days for processing and handling. Once shipped, estimated delivery usually takes 7-15 business days, Monday through Friday. Delivery times are estimates and may vary due to customs clearance, courier delays, or peak season volume.

Yes, we offer free standard shipping to the destinations listed above.

No. Paws Circle ships orders with duties paid, so customers do not need to pay additional customs duties or import taxes upon delivery.

Once your order has shipped, you will receive a tracking number by email. Tracking updates may take 4-7 days to appear after dispatch. You can also track your order through our Track Your Order page.

In some cases, items may be shipped separately at no additional cost. If this happens, tracking information will be provided for each shipment where applicable.

If you need to change or cancel an order, please contact us as soon as possible at support@pawscircle.com. Once an order has been processed or shipped, we may not be able to make changes.

Each product may have its own sizing, so always check the size chart on the product page before ordering. For clothing, measure your dog’s chest, neck, and back length. For collars, shoes, and carriers, follow the specific measurement details shown on the product page.

For most dog clothes, chest measurement is usually the most important because it affects comfort and movement. Neck and back length are also helpful, especially for hoodies, sweaters, jackets, dresses, and full-body outfits.

If your dog is between sizes, choose the size that gives enough room around the chest and neck without being too loose. For fitted clothing, sizing up is often more comfortable, but always compare your pet’s measurements with the product’s size chart.

No. Each item may fit differently depending on its design, cut, and material. Please check the size chart on each product page before ordering, even if your pet already owns another Paws Circle item.

You can visit our Size Guide for measuring tips before placing your order. If you are unsure about sizing, contact us at support@pawscircle.com and we will be happy to help.

All return or exchange requests must be initiated within 30 days of delivery.

Yes, returns are accepted for both defective and non-defective products, provided the items are unused, unworn, in original condition and packaging, and free from damage, stains, odors, or pet hair. For hygiene reasons, items that have been worn, tried on, or show signs of use are not eligible.

Yes, size exchanges are available within the 30-day return window and are subject to availability. Customers may return the item for exchange at their own shipping cost, or for selected size exchanges, we may offer a replacement size without requiring the original item to be returned for a USD 15 exchange fee per item. This option is subject to approval and availability.

Customers are responsible for return shipping costs and for providing the return shipping label, unless otherwise confirmed by our support team.

Yes, a 10% restocking fee applies to approved returns for refund.

Approved refunds are processed within 7 business days after the returned item has been received and inspected. Refunds are issued to the original payment method.

Yes. Please contact us by email before returning any item so we can provide return instructions. Unapproved returns will not be accepted.

Please contact us within 30 days of delivery with your order number and clear photos of the item and packaging. We will review the issue and offer an appropriate resolution.

Many Paws Circle pieces are suitable for daily wear, cafe outings, walks, photoshoots, and special occasions. Always choose products based on your pet’s comfort, size, weather, and activity level.

Care instructions may vary by item. As a general rule, we recommend gentle hand washing or using a delicate cycle with cold water, then air drying. Avoid harsh detergents, bleach, and high heat unless the product care instructions say otherwise.

Yes, Paws Circle offers a range of sizes across different products. You can browse by chest size using our size-based collections, including 60cm and below, 60-70cm, 70-80cm, and 80cm above.

Yes. Accessories use different measurements. Collars are based on neck size, shoes are based on paw measurements, and carriers are based on bag dimensions and your pet’s sitting height and body length. Always check the product page before ordering.

We accept major payment methods including Visa, MasterCard, American Express, Apple Pay, Google Pay, PayPal, and UnionPay.

All orders are processed in USD, United States Dollars.

Yes. Payments are processed through secure, encrypted payment gateways. Paws Circle does not store your full payment details.

Please check your payment details, try a different payment method, or contact your bank or card provider for assistance.