Return Policy

Our Return Policy

If any purchase from us does not comply with a consumer guarantee, we will gladly exchange it subject to the points below. Our policy lasts 90 days from the date of purchase. If 90 days have gone by since your purchase, unfortunately we can’t offer you an exchange.



What we ask of you:

  • Where possible please return the product in its original packaging
  • Your item must be unused and in the same condition that you received it
  • Please do not send your products back to the sender address
  • The shipping cost of returning the item is not refundable
  • For hygiene reason, we do not offer exchange or return for apparel & accessories that has been tried on

Sizing Issue:

Wrong size ordered is not refundable. Please ensure to use the size chart provided in the products page or email us before placing an order to enquire about the sizing.  

Please check the size charts accordingly as all designs vary in sizing

Exchange Process

Once your return is received and inspected, we will send you an email to notify you on the receipt of items and the approval or rejection of your exchange request. We do not offer exchange for used items.

If you are approved, then your exchange will be processed.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

How to complete your return

Please send an email to support@pawscircle.com and our team will response to your request within 48 hours