FAQs

1. Where do you ship?
We currently ship to the following regions:

  • United States
  • Canada
  • European Union
  • United Kingdom
  • Australia

Shipping availability and delivery times may vary by destination.

2. How long does shipping take?
Orders require 2–5 business days for processing and handling.
Once shipped, estimated delivery time is 7–15 business days, Monday through Friday.

Delivery times are estimates and may vary due to customs clearance or courier delays.

3. Is shipping free?
Yes, we offer free standard shipping to the destinations listed above.

4. How can I track my order?
Once your order is shipped, you will receive a tracking number by email. Tracking updates may take 24–48 hours to appear after dispatch.

5. Do you ship items separately if my order contains multiple products?
In some cases, items may be shipped separately at no additional cost. Tracking information will be provided for each shipment where applicable.

6. What payment methods do you accept?
We accept major payment methods, including:

  • Visa
  • MasterCard
  • American Express
  • Apple Pay
  • Google Pay
  • PayPal
  • UnionPay

7. In what currency will I be charged?
All orders are processed in USD (United States Dollars).

8. Is my payment information secure?
Yes. All payments are processed through secure, encrypted payment gateways. We do not store your full payment details.

9. What should I do if my payment is declined?
Please verify your payment details, try a different payment method, or contact your bank or card provider for assistance.

10. What is your return window?
All return or exchange requests must be initiated within 14 days of delivery.

11. Do you accept returns for non-defective products?
Yes, returns are accepted for both defective and non-defective products, provided the items are:

  • Unused and unworn
  • In original condition and packaging
  • Free from damage, stains, odors, or pet hair

For hygiene reasons, items that have been worn, tried on, or show signs of use are not eligible.

12. Are exchanges available?
Yes. Size exchanges are available within the 14-day return window and are subject to availability.

Customers may choose:

  • To return the item for exchange (return shipping at customer’s cost), or
  • To receive a replacement size without return for a USD 15 exchange fee per item

13. Who is responsible for return shipping costs?
Customers are responsible for return shipping costs and providing the return shipping label.

14. Is there a restocking fee?
Yes. A 15% restocking fee applies to all approved returns for refund.

15. When will I receive my refund?
Approved refunds are processed within 7 business days after the returned item has been received and inspected. Refunds are issued to the original payment method.

16. Do I need to contact you before returning an item?
Yes. Please contact us by email before returning any item to receive return instructions. Unapproved returns will not be accepted.

17. What should I do if my item arrives damaged or defective?
Please contact us within 14 days of delivery with your order number and clear photos of the item and packaging. We will review the issue and offer an appropriate resolution.

18. Will I need to pay customs duties or taxes?
International orders may be subject to customs duties, VAT, or import taxes imposed by local authorities. These charges are the responsibility of the customer and are not collected at checkout.

Contact Us

Phone: +61 431564110
Email: support@pawscircle.com
Address: 160 Robinson Road, #14-04, Singapore 068914