FAQs

Which country do you ship to? 
We ship worldwide. If for some reason our logistic partners do not ship to your country, we will notify you immediately and process a refund for you. 

Do you have a store locally in my country?
We are an online only business. That’s one of the reason we are able to sell our item so much cheaper than your local store.

How much is shipping?
For a limited time, we are offering free tracking shipping worldwide! You can track your shipment here. 

Please note that we do not ship to PO Boxes.

We cannot anticipate taxes applied by overseas custom houses, which will have to be bared by customer additionally if there is any.

Where do your items come from?
We source our items from all over the world to ensure they are unique and special that you will not find elsewhere. Our warehouses located in various location in China and Malaysia. We will send items from different warehouse depends on the items you bought. 

Can I cancel my order after placing it?
If you wish to cancel your order for any reason, please send us an email to support@pawscircle.com as soon as possible. We will make every effort to accommodate your request. However, once an order has been processed, we cannot guarantee that the order can be cancelled. For every order cancellation, a processing fee of 5% of total order amount will be charged and deducted in the refund amount.

What is your refund policy?
We have a 7 days money back guarantee. If within the 7 day period if you are not happy with your purchase please send us an email with your order number and contact information to support@pawscircle.com. We will walk you through the refund procedure. Please note that customers are responsible for the return shipping charges. For detailed information, please visit our Return Policy.

How long after placing my order should I expect to receive my shipment?
All orders are shipped from our warehouse within 5 business days of the order being placed (exceptions applied). Purchases shipped worldwide will arrive 10-20 business days after the order date though this may still vary, depending on the availability of the courier provider and location.

Keep in mind that we ship items as soon as they’re available. So if there’s more than one item in your order, you may receive the items separately (at no extra charge). We’ll send you separate email confirming the shipment along with tracking numbers.

Is ordering online secure?
Yes. We take the utmost care with the information that you provide us when placing an order through our online store (or through any other means). The server that hosts our bookstore encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol.

How do I contact you?
Reach out to us via our contact form that can be found HERE. We typically reply within 24 business day hours.