Covid-19 Updates

Last updated on 01 May, 2020.

At PAWS CIRCLE, we're working hard to deliver for our customers in these difficult times. We are however, experiencing significant delivery delays in our network due to limited flights, and social distancing requirements. 

The latest delivery timeframe as below:

United States & Canada

Estimated Delivery Time: 15-40 business days

Oceania & Asia

Estimated Delivery Time: 10-40 Business days 

United Kingdom & Europe

Estimated Delivery Time: 10-30 Business days

Africa & South America

Estimated Delivery Time: 30-50 Business days

*From 1st May 2020, Paws Circle have implemented a Delivery Guarantee of 60 business days from the order date. We will issue a full refund if your order does not get delivered within 60 business days*

We know you're keener than ever to find out when you'll receive your orders. You can track your delivery through our tracking page HERE (all orders will have a processing time of 5-10 business days). We ask for your patience with our support team who are doing their best to keep up with the difficult situation.

Stay safe and thank you for your kind understanding!

xoxo,
Paws Circle Team
#stopthespread

 

********************************************************

 

Updated on 14 April, 2020.

Your well-being is our priority and in light of Covid-19 (Coronavirus) we have implemented further precautionary measures to our already high standards and hygiene practices.

These include:

  • maintaining a healthy and clean environment by increasing the frequency of cleanings across our warehouses
  • establishing a dedicated Team to closely monitor the ever-evolving situation in real time based on World Health Organisation and Government advice so we can respond immediately

The safety of our staff and courier partners is also very important, so we're working around the clock to make sure that your deliveries are not affected. However, due to a widespread airline cancellations worldwide, this may cause slight delays for your order. If you have any questions, please do not hesitate to contact us.

 

xoxo,
Paws Circle Team
Stay Home & Stay Safe!
#stopthespread